Trouble Logging In?

We are sorry you are having trouble logging in. We hope that these frequently asked questions--and answers--will help to solve your problem. Remember that you only need to enter your username and password OR your subscription number. Both are not required.

1) I was never told I had a username and password. Why are you asking for one now?

All subscribers who did not pick a username and password have been pre-assigned them. If you do not know it, you can simply login with the subscription number that appears on the address splat of your magazine. After logging in, you can change your pre-assigned username and password (both are 7-digit numbers) to something more memorable by clicking on "Update Profile" on your subscriber home page.

2) I type in my subscription number but I am receiving an error message. What's wrong?

Your subscription number is the 8-digit code that appears above your name on the magazine address splat. Do not enter the "#" signs or the "AMER" prefix. If nine digits appear on your subscription number, only enter the first 8.

3) I tried to register for your site but I was told that my username and/or email are already used by another user. I think that person is me. What's wrong?

It sounds like you registered twice with our system. If you are a print subscriber, you are automatically granted access to our site. Yet you probably also registered for our site, which you did not need to do. Registration is only required of non-subscribers. To delete you registration account email our membership department.

4) I signed up for access to your Web site this spring, but I can no longer view all your articles. What happened?

From April through June we held an open house in which all articles were free online. Those who registered for our open house will continue to have access to a select number of articles from each issue. To receive full access, purchase a web-only subscription for just $12.

5) I can't remember my username and password.

Click on "Forget your Password?" on our login page and enter the email address you registered with. Your username and password will be sent to you automatically.

If you are still unable to login, try logging out and logging back in again. If that doesn not work, contact our subscription office. Unfortunately, because of the small size of our staff, it may take us a few days to respond to your query.